PrivacyPolicy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: 2025
Rately.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, and phone number
- Financial information (income, credit score, loan amount)
- Property information and preferences
- Communication preferences and history
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website and search terms
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide our mortgage matching services and connect you with qualified professionals
- Communication: To respond to your inquiries and provide customer support
- Improvement: To improve our services and develop new features
- Analytics: To analyze usage patterns and optimize our website
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who help us provide our services (mortgage professionals, lenders, agents)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.